Connection help, common questions and the quickest way to reach staff.
Discord ticket
Fastest for in-city issues, refunds and reports. Staff reply in every timezone.
Ban appeal
One appeal per ban, with your ban ID. Only you and staff can see your appeal.
Connecting
How to join the server
- Make sure your whitelist application has been accepted and you have the Citizen role on Discord.
- Install FiveM and link your Discord account in FiveM settings.
- Open FiveM and press
F8to open the console. - Paste the command below and press
Enter.
Server addressComing soonCommon fixes
- Stuck loading: clear
%localappdata%/FiveM/FiveM.app/data/cache(keep thegamefolder). - "Not whitelisted": re-link Discord in FiveM, then restart FiveM completely.
- Voice not working: set your input device in GTA settings and FiveM, then rejoin.
FAQ
Frequently asked
Do I need a whitelist to play?
Yes. Ciantic RP is fully whitelisted. Apply on the whitelist page. Most applications receive a result within 48 hours.
What do I need to connect?
A legal copy of GTA V, the FiveM client, a working microphone and a Discord account linked to FiveM.
Which regions and timezones are active?
The server is hosted in Frankfurt. Peak hours cover EU and NA evenings, with a growing APAC community. Staff cover all timezones.
Is there pay-to-win?
No. Supporter perks are cosmetic or quality-of-life only. Money, weapons and status are earned in the city.
What's the minimum age?
18. Some departments add their own requirements during recruitment.
I was banned. How do I appeal?
Post one appeal in the Ban appeals forum category, including your ban ID. Appeals are reviewed by a different staff member than the one who issued the ban.
Still stuck? Contact us on Discord.